Returns & Exchanges

At HED Cycling, we are committed to providing high-performance equipment that meets your expectations; if you are not completely satisfied, we offer a 30-day return policy for unused items in their original packaging.

1

Initiate Your Request

Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Package Your Gear

Securely pack your wheels or components in the original shipping box, ensuring all protective spacers and materials are in place to prevent transit damage.

3

Affix Shipping Label

Clearly mark the outside of the package with your RMA number and attach the prepaid shipping label provided by our support team.

4

Inspection and Refund

Once our technicians verify the product's condition at our facility, we will process your refund or exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing